MikroWiFi Get the app

Delete your account and data

Two ways to delete your MikroWiFi account, whether or not you still have the app.

Option 1 · In the app

Delete it from the app

  1. Open MikroWiFi and sign in.
  2. Go to More → Account.
  3. Tap Delete my account.
  4. Pick a reason if you like, then type DELETE to confirm.

Your account is closed at once. No support ticket is needed.

Option 2 · By email

Ask us to delete it

Can't sign in, or already removed the app? Fill this in: it opens your own email app with the message ready to send to us. Nothing is sent or deleted until you send that email yourself.

We check that the request matches the account's email, then delete the account within 7 days. You can also ask us to erase its data straight away instead of after 90 days.

What happens to your data

  1. Right awayYour account is closed: you are signed out on every device and can't sign in again.
  2. For 90 daysIts data (subscription state, support tickets, encrypted cloud backups and registered devices) is kept to answer support questions and to prevent abuse such as repeated free trials.
  3. After 90 daysIt is erased for good. We keep only a one-way hash of your email address, the hashed router IDs with whether their free trial was used, the platforms you used and the relevant dates, so the same router can't get another free trial.

Not affected

  • Your subscription. Deleting the account does not cancel a Google Play or App Store subscription; cancel it in the store.
  • Routers saved on your phone stay in the phone's secure storage. Remove them in the app under My routers if you want.
  • Your routers. Hotspot users, vouchers and settings live on your MikroTik and are not touched.

More detail is in the privacy policy.